Noticed differences between Dell SupportAssist from Microsoft Store and Dell site Optionally the desktop icon can be changed to the normal SupportAssist icon:ġ) rightclick the new icon and select propertiesħ) double click folder "SupportAssistAgent"ġ0) double click folder "images" whereafter the Dell_SupportAssistAgent icon is shownġ1) click the icon and select open, the icon is now shown in the Change Icon windowġ2 click OK and OK in the following screen When you close SupportAssist the command screen closes automatically. It provides a shortcut on your desktop screen that will start SupportAssist correctly.Ģ.1) If not already installed, install SupportAssist from the Dell site:Ģ.2) Follow the instructions of the procedure below.Ģ) Write: C:\Windows\System32\cmd.exe /c C:\"Program Files"\Dell\SupportAssistAgent\bin\SupportAssistUI.exe Launchģ) Right click on your desktop and select new>shortcutĤ) Copy your text from item 2) and paste it into "Type the location of the item"Ħ) Type a name for the item (initially it shows cmd), I changed it into SupportAssist and click Finish.ħ) Ready: your desktop now shows a predominantly black icon (DOS cmd screen picture) with the new name.ĭouble clicking it starts a command screen immediately followed by launching of SupportAssist. If that has not been installed it will install after your consent (follow the instructions on the screen) and continue with the detection so you can use the site services (Driver updates, Diagnosis, HW checks, System properties, etc.).Ģ) If you want to use SupportAssist without going to the Dell Support site, a helpful discussion with jbilinski (moderator on the Dell Community) has helped me to devise a temporary workaround to get the Dell version of the app going. The site will detect your PC, it requires Dell SupportAssist to do so. When Diagnose for Optiplex 960 is selected a message is generated that the system is not supported, only Windows 7, 8 and 10 are supported which seems to indicate that the OS is not properly detected. Note: the installed differences I noticed between the 2 versions of Dell SupportAssist are described under the procedure below.ġ) Go directly to your Dell Support site and enter your service tag # or have your PC/laptop detected.īut be careful: it will only work using the following browsers:Į.g. I used to have it installed from the Dell Support site but since the latest update it has the same problem as described above. When I don't install it from the Microsoft Store but directly from the Dell Support site ( version 3.1.0.142) Settings\Apps
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